Return policy

When can I return the product received from Munafa.co.in? 

You can return product if:

You received faulty/defective product

You received physically damaged product

The product is different from description on the website. Customer is requested to read complete description for each product before ordering.

Products might differ from description incase of OEM products OR assorted product*

There is Size/Fit issue 

* No replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.

Is there any item not eligible for return/replacement*? 

All products that can be resold are eligible for return. The following products are not eligible for return/replacement:

Products that have been worn/washed/soiled

Innerwear, lingerie

Products which were sold as combos/sets, are not eligible for return/replacement as individual products

Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold

In case of branded electronic items, brands’ return, repair and replacement policy will apply

* No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.

 What are the Terms and Conditions for return/replacement? 

Products must be in their original condition
Only unused, unaltered, unsoiled products with their original tags will be accepted
Brand packaging should be intact
Refunded amount can be credited to customer account via Munafa credit point
Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same
Replacements will be made basis availability of that product on the website

 * No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
How can I return the product received from Munafa.co.in?

If the delivered product falls under any of the above mentioned cases, we request you to write us at touch@Munafa.co.in or raise ticket at touch.munafa.co.in within 3 days of receipt of your order. We’ll arrange for pickup of your package within 7 working (Business) days of receipt of your request through one of our courier partners.

 * No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.

 What if Munafa.co.in’s courier partner doesn’t serve my location?

We make best of our efforts to deliver maximum customers. However, if the location is non-deliverable, we might have to cancel your order.
In case of reverse pickup, and we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the courier amount in Munafa credit point up to Rs. 100.
 
* No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
I bought an item and it does not fit my size. Can I change it?

You can get the size exchanged anytime whilst sitting at home. Write us at touch@munafa.co.in or raise ticket at touch@munafa.co.in within 3 days of receipt of your order. We’ll arrange reverse pickup for the product within 7 working (Business) days of date of receipt of your complaint and replace with the right size.
 
What do I do if the product received is physically damaged?

If you receive a physically damaged product, we request you to write us at touch@munafa.co.in or raise ticket at touch@munafa.co.in within 3 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 7 working (Business) days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request AND terms and policy of product.
* No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
What do I do if I receive wrong product?

If you receive a wrong product, we request you to write us at touch@munafa.co.in or raise ticket at touch@munafa.co.in within 3 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

* No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
What do I do if product received is different from the description on Munafa.co.in?

If you receive a product that is different from the description on Munafa.co.in, we request you to write us at touch@munafa.co.in or raise ticket at touch@munafa.co.in within 3 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

* No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
What do I do if I receive a faulty product?

If you receive a faulty product, we request you to write us at touch@munafa.co.in or raise ticket at touch@munafa.co.in within 3 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint and inspect the product. If the product is found to be faulty / defective, we’ll exchange it for you/refund the entire amount, as per your request. 

* Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.

* No return / replacement are provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
What if I choose to have replacement and the product is sold out on Munafa.co.in?

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation

* No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
I paid the amount upfront while purchasing product from Munafa.co.in, how do I get the refund?

In case of prepaid orders (paid through credit card / debit card / net banking), the amount is refunded in the same account as you had made payment from within 7-10 working (Business) days. You may also choose to have the amount refunded in Munafa.co.in Credit Munafa Creditso you can purchase any product from Munafa.co.in without any hassle.

* No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Munafa.co.in will contact you for your bank account details. It normally takes 7-10 working (Business) days for your money to get reflected in your bank account.  Customer can chose to be refunded in Munafa.co.in Credit Munafa Creditso you can purchase any product from Munafa.co.in without any hassle.
* For OEM (Original Equipment Manufacturer) products bought in Deal/Offers, amount will ONLY be refunded in Munafa.co.in Credit Munafa Credit depending on approval from MUNAFA management.
 
What are the details you require to process NEFT refund?

For NEFT refund, you will receive an email from Munafa.co.in customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working (Business) days for the money to be credited to your account.

 * No return / replacement is provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

* No return / replacement are provided for OEM (Original Equipment Manufacturer) products bought in Deal/Offers.
 
How long will it take to refund?

 
Debit card/credit card/net banking                                                                              5-10 working (Business) days from the refund initiation date
NEFT transfer  5-10 working (Business) days from the refund initiation date
 
Cancellations

How do I cancel my order?

You can cancel your order any time before the shipping of your product. We ship product next day of receiving order. :
  1. You can login to “My Account” in bottom right side of page and click on order you wish to cancel. Then click on cancel button.
  2. You can also call us at customer support number given in first page of website
  3. Write us at touch@munafa.co.in  to cancel your order.
How long will it take to cancel my order?

We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.
 
What about refund after cancellation?

As per banking norms, refund is processed in 7-10 working (Business) days after initiation of refund request. The refund amount will be credited in the same account as you had made the payment from.  The refund process can take maximum of 15 days.
Refunds can also be made in Munafa credit which you can use to purchase any other product from Munafa.co.in